Port 24 deploys WhatsApp and voice agents that handle tracking, delivery updates and retail enquiries, so your human team only sees what truly needs them.
A scripted parcel-tracking call running on our voice stack. Press start, and the agent handles the conversation end-to-end, with audio playback on supported browsers.
Press Start call and speak into your mic. Nomsa handles parcel tracking, ETAs and reschedules live.
Note: this demo automatically ends after 6 messages.
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Tier-1 enquiries like tracking, ETAs, reschedules and returns get resolved by the agent the moment they arrive. Your human team stops drowning in repeats and starts working the conversations that actually move revenue.
Two-way conversations on the world's most-used messaging platform. Tracking, ETAs, reschedules, returns, all resolved in-thread.
Inbound and outbound calls with sub-second latency. Native handover to a human the moment the conversation needs it.
Connect to your OMS, WMS, courier APIs and CRM. The agent has the same context your best human consultant would.
Replace tier-1 ticket volume with automation. Your team focuses on exceptions, escalations and revenue conversations.
Customers message the same number they always have. The agent answers in seconds, pulls live order data, and only hands off when a human is genuinely needed.
Inbound calls picked up on the first ring, with sub-second latency and a live transcript your ops team can watch, search and audit. No more tier-1 queues.
Tracking enquiries, failed-delivery rebooking, driver ETA, proof-of-delivery.
Order status, returns, refunds, stock checks, loyalty enquiries.
Shipment visibility, ASN updates, exception management.
Tickets auto-resolved within 30 days of deployment
Average voice agent handle time on tracking enquiries
Concurrent conversations vs. a human consultant
We'll model your volume, map the top three intents, and ship a working pilot in weeks.